Key Responsibilities
- Assist with Group IT projects, including system upgrades, migrations, and deployments.
- Troubleshoot and resolve issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Manage and support Azure AD, including user provisioning, group policies, and conditional access.
- Maintain and troubleshoot Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
- Support and maintain network infrastructure including switches, firewalls, and VPNs.
- Escalate complex issues to external support or vendors as necessary.
- Document incidents, solutions, and procedures in the ITSM system.
- Ensure compliance with IT policies, procedures, and security standards.
Skills & Experience
- Strong knowledge of Microsoft 365 administration and troubleshooting.
- Hands-on experience with Microsoft Azure, including Azure AD and related services.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs).
- Proficient in managing and troubleshooting Windows Server and Active Directory environments.
- Familiarity with ITIL practices and ticketing systems.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Physical installs of networking equipment from network racks to cabling.
- Familiarity with cybersecurity systems including anti-malware and vulnerability scanning.
- Ability to create and review IT processes / procedures.
- Understanding of Synology storage systems.
- Experience with PowerShell scripting.
- Knowledge of ConnectWise Automate / Fortinet EMS.
- Exposure to cloud security best practices.
Qualifications
- Microsoft certifications (MS-100, AZ-104, or similar).
- Networking certifications (CompTIA Network+ or similar).
First choice
For offshore containers, baskets, workshops, tanks & A60 cabins.
